FAQs
Do you buy used gear?
Yes. We buy, consign and trade. We pay cash for fine fretted instruments, amplifiers and effects. You can email an accurate description of your item and we will discuss pricing.
Do you sell used gear?
Absolutely! We have a carefully selected array of acoustic and electric guitars, amps, effects, pick-ups, etc.
Do you take trade-ins?
Yes. We buy, consign, and trade. You can email an accurate description of your items, and we will discuss pricing.
Do you do special orders?
Not anymore. For special orders, see our friends at Jake’s Main Street Music.
Do you repair Guitars and Amps?
For guitars, we encourage you to use Joe DiBisceglie now with our colleague Jake’s Main Street Music in Beacon. Here’s his information:
Email: Questions@JakesMainStreetMusic.com
Phone: 845-765-8548
https://jakesmainstreetmusic.com/
For Amps, We encourage you to use our colleague Kevin for all your Amp repair needs. He can be reached at:
Email: sparechessroom@gmail.com
Phone: (845) 489-6330
https://www.facebook.com/marcatarecording/
https://www.kevinsmcmahon.com/
Do you appraise instruments?
Yes, for insurance purposes. This is a specialty of ours.
Do you ship worldwide?
Yes. We have been shipping new, used and vintage musical instruments across the globe for over 40 years and we are fully insured.
SHIPPING INFO
THE IGS SATISFACTION GUARANTEE
It is of paramount importance that you are completely satisfied with any item you purchase. You have a 48-hour approval period. In the unlikely event that you are dissatisfied with your order, simply call to let us know within the 48-hour period. If we can easily rectify your concern we will do so, otherwise we will exchange the item or refund your purchase price (excluding shipping). You must first call for a Return Authorization. You are responsible for shipping and insurance costs when returning an item. All returns must be in the same condition as they were when originally shipped. Note: special orders are non-cancelable and non-refundable.
MAIL ORDERS
It’s easy to do business with us by mail. We ship instruments, amplifiers and accessories throughout the U.S. and abroad daily. We have been shipping guitars and amplifiers for over 40 years and you can be rest assured your order will be delivered to you quickly and safely. All shipments are fully insured. All new products are fully covered by the manufacturer’s warranty. Used gear usually carries our 30-day mail-order warranty.
PLACING PHONE ORDERS
The easiest and fastest way to order used gear or other items is to place an order over the phone with your credit card. We accept VISA, MasterCard, Discover, American Express and Paypal (confirmed address only). Along with your card number and expiration date, we require your credit card billing address and phone number. Your order will be authorized and your account will be billed the day of the order.
Our phone sales staff is available at the following hours: Tues.- Sat. 10:00-6:00; EST For orders, information, etc., simply call us at (845) 255-2555 or use our contact form (>>link to contact form to this email: IGS55@aol.com) We pride ourselves on having the most knowledgeable and courteous sales staff in the mail order industry. We also accept certified checks, postal and bank money orders, as well as bank-to-bank wire transfers. Always email or call for availability, accurate description and shipping costs before sending money.
GUITAR ORDERS
GUITAR FREIGHT (U.S.)
Most stringed instruments sold by IGS are shipped UPS Ground service to the 48 Contiguous states. (Overnight Red Label is also available).
GUITAR FREIGHT (Foreign)
We accept VISA, MasterCard, Discover, American Express, and bank-to-bank wire transfers.
CITES
OTHER FREIGHT (U.S.)
Most small goods (picks, strings, pedals, accessories, etc.) are $3.55 and up for USPS Ground service. Size and weight of amplifiers vary greatly. Typically UPS Ground service for amplifiers starts about $40.00 and goes up. Please call or use our contact form for a shipping price if the piece you wish to purchase is not available on-line.)
SELLING YOUR INSTRUMENT
We pay cash for fine fretted instruments, amplifiers, and effects. Trades and consignment are also welcome. Simply call or use our contact form with an accurate description of your piece and we will discuss pricing and shipping.